Assistant Manager (ROGERS COMMUNICATIONS INC.)

Assistant Manager

at ROGERS COMMUNICATIONS INC., Calgary, AB, CANADA

 

Job Description

At Rogers, we recognize that success is determined by the strength of our people. We work together because we want to win together, and these five shared values guide and define our work:

1. Simplify and innovate
2. Take ownership of the what and the how
3. Equip people to succeed
4. Execute with discipline and pride
5. Talk straight, build trust, and over deliver

Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal -serve our customers better.

Rogers Retail is seeking a Full-time, Assistant Store Manager who is enthusiastic about delivering a differentiated Sales & Service experience within the retail industry at our Market Mall location. This is a key role in store operations and the successful candidate is likely to be developed into a Store Manager if able to drive results and perform at the exceptional level required. We are looking for a leader who, first and foremost, can inspire others and who consistently leads by example. Are you passionate about customer service, sales and technology? Do you have a proven track record of helping to build and develop top performing sales teams? Do you thrive in a fast-paced, highly competitive retail environment? If so, these are the skills we think you will need to be successful in this role:
Responsibilities:

• Facilitate the recruitment, development and retention of a high-performing sales, service and technical team
• Create a positive team environment that builds morale and personal esteem
• Be part of a culture that fosters continuous improvement by being proactive and energetic in the work place
• Set expectations and hold people accountable; promote teamwork through open and honest conversations
• Mentor, counsel, coach and support the team through regular, one-on-one coaching sessions or team meetings toward consistent achievement or over achievement of individual and store sales and other targets
• Achieve top sales results as an individual contributor
• inspire your team members to try and outperform you!
• Determine customer needs and recommend the best solution
• Build customer relationships by providing prompt and exceptional sales and after-sales service
• Responsible for resolving all customers issues, including the ability to retain customers with a sense of urgency and sound judgment while remaining confident and supportive
• Maximize store profitability through efficient management of inventory (including shipping and receiving), cash flow and reporting
• Assist in the implementation of corporate merchandising directives and standards
• Demonstrate a constant and up-to-date expertise of Rogers products, services, promotions and policies and also external communications trends
• Ensure all of the team remain up to date on every product line on an on-going basis
• Assist Store Manager with strategic shift scheduling
• Manage the sales floor and ensure customers are greeted and guided to the appropriate section of the store
• Act as a Rogers ambassador by professionally representing the organization in accordance with the value standards

Qualifications:

• Self-confident, enthusiastic and friendly
• Minimum 1-2 years in Rogers retail management experience, call centre/customer service management experience an asset
• SSP, ICM and Vision 21 are an asset
• Proven ability to achieve and exceed sales and service targets
• Demonstrated leadership and coaching ability
• Ability to build, develop and motivate a strong team
• Strong listening, negotiation, and communication skills, professional manner, and ability to deal with customers effectively in a fast paced working environment
• Proven ability to resolve any customer issues in a timely manner
• Some knowledge of retention policy and/or technical troubleshooting an asset
• Post secondary degree an asset

As part of the recruitment process, the candidates will be required to provide consent to complete a background check which includes credit and criminal checks.

Schedule: Full Time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 3625 Shaganappi Trail NW, U-D10A (5610), Calgary, AB 

Travel Requirements: None

Posting Category/Function: Retail (Store Management / Corporate) & Store Management

Requisition ID: 79568

WHY ROGERS?

As a proud Canadian company, we're dedicated to making things easier for our customers. We've been embracing and leading change for over 50-years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.

Why Rogers? Because we believe the best is yet to come.

We are committed to creating an inclusive workplace where employees are supported in reaching their full potential. At Rogers, we are an accessible employer who believes in and appreciates diversity. We will gladly accommodate the physical needs of applicants with a disability throughout the recruitment process and ensure they are working in an accessible space. Please notify the recruiter and/or hiring manager you've been in touch with if you require an accommodation. You can also contact RogersRecruiting@rci.rogers.com. We will work with all applicants to support their individual accessibility needs.

Posting Notes:  Retail || Canada (CA) || AB || Calgary || Retail ||

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